Member Services Help & Tutorials

These videos are available with English subtitles. 這些影片支持粵語字幕。這些影片支持普通話字幕。 Эти видео доступны с русскими субтитрами. Te filmy są dostępne z polskimi napisami.

Learn how to use Modivcare Member Services

Learn how to book and manage your transportation using Member Services. These tutorials can help whether you use the Modivcare App or Member Services on the web. Screens may look a little different depending on how you access Member Services.

Getting Started with Member Services

Learn about Member Services and how you can use it to book rides, manage trips, track your ride, and more.

Downloading the Modivcare App

This video shows the user how to download the Modivcare App from the Apple App Store or Google Play.

Creating Your Account

Learn how to create your Member Services account.

Getting Around Member Services

Learn how to find the features and information you need in Member Services.

Booking a Trip

Learn how to book a trip using Member Services.

Booking a Mileage Reimbursement Trip

Learn how to request a mileage reimbursement trip.

Submitting Mileage Reimbursement

Learn how to submit your mileage reimbursement trip.

Managing and Editing a Trip

Learn how to view, manage, and make changes to eligible trips.

Canceling a Ride

Learn how to cancel an eligible ride.

Using Member Services

Get an overview of Member Services and learn about the tools available to help you manage your transportation.