Serving patients across all of Nevada

Welcome to the Modivcare Member web site for Nevada. Currently this site hosts information and forms to better assist you with your transportation needs.

The forms on this site are stored in PDF Format. Your computer must have Adobe Acrobat Reader installed for you to be able to read and print the forms.  If you do not have a copy of Adobe Acrobat, you can download it for free at www.get.adobe.com/reader/.

Come July 1, 2016, Nevada Medicaid’s non-emergency transportation services will change from Modivcare to MTM. Please call MTM’s toll-free number, 1-844-879-7341 starting 6/15/2016, to make July reservations.

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Forms

Please click on the title that corresponds to the document you would like to view.

Member FAQs

  • How do I arrange my transportation?

    It's easy! You are encouraged to call at least 5 business days in advance before your appointment. If reservations are not made with 5 business day notice we cannot guarantee transportation, but we will make every effort to arrange your ride. The Reservation phone number is toll free - 1-888-737-0833. Confirmed urgent appointments may be booked 24 hours a day, 7 days a week.

  • How do I cancel my ride?

    If you need to cancel your trip, please call as soon as possible. We appreciate at least a one- day notice.  You may cancel 24 hours a day, 7 days a week by calling 1-888-737-0829

  • How do I qualify?

    If you currently have full Medicaid you may qualify for transportation assistance. You must have no other way to get to your medical appointments. Your appointments must be for a Medicaid covered service.

  • What if I have a car & can drive?

    Please check the Member Services Website to enter new reservations.

  • What if my ride is late?

    If transportation is running more than 30 minutes late and you have not heard from your driver, simply call Modivcare's toll-free "Where's My Ride?" number 1-888-737-0829 (Please do not use this number for trip reservations).

  • What information will I need to give?

    To book your trip we will need:

    • Your name, address (including apt. number) and phone number.
    • Your Medicaid number.
    • The Doctor/Clinic's full name, address (including office or suite number) and phone number.
    • The time of your appointment.
  • What kind of ride will I get?

    You will receive the level of transportation that is most appropriate for you based on your medical condition. If you live within 3/4 a mile of a bus line, you may be eligible for bus passes. You may be eligible for other transportation; our customer service reps can give you more information.