Serving patients across all of Oklahoma
Welcome to the Modivcare Member web site for Oklahoma. Currently this site hosts information for members about how to get a ride if they have no other way to get a ride. The forms on this site are stored in PDF format. Your computer must have Adobe Acrobat Reader installed for you to be able to read and print the forms. If you do not have a copy of Adobe Acrobat, you can download it for free at www.get.adobe.com/reader.
Have a question or concern about service? Quickly get your message to the right person: Modivcare Member Feedback
What area does Modivcare facilitate transport?
In the State of Oklahoma, Modivcare is contracted to arrange transport for SoonerCare members to medical appointments only. Modivcare arranges transportation in all 77 counties in Oklahoma.
How do I book a reservation for transportation?
Modivcare has a dedicated reservation number for Oklahoma SoonerCare. Our toll free number, 877-404-4500, is answered Monday-Friday from 7:00 am-6:00 pm CST. You may also make reservation requests online at member.modivcare.com.
How much notice is needed to book a reservation?
Three business days (72 hours) notice prior to the scheduled appointment is necessary. (Example: Call on Monday for a Thursday appointment.) Modivcare accepts reservations up to 2 weeks in advance. For any trip request with less than the three business days’ notice, Modivcare would need to obtain confirmation from the treating facility that the appointment is of an urgent (not emergent) nature and cannot be rescheduled. Dialysis and wound care would be examples of medically urgent appointments that should not be rescheduled. Modivcare needs at least one hour notice for mileage reimbursement requests.
Can a driver come into my residence and assist me out to the vehicle?
Drivers cannot come into the home, lift passengers, or take wheelchairs up and down stairs. The SoonerRide program is a curb to curb service in the state of Oklahoma.
What if I have an urgent/same day trip?
Urgent/same day trips can be booked through Modivcare. Such trips should be true urgent conditions where a physician is requiring you to be seen the same day or the next day. These trips should be booked by calling 877-404-4500.
What if I have an emergency trip?
Emergency ambulance trips are not arranged through Modivcare. If a medical emergency ambulance trip is needed, call 911.
What are examples of emergencies?
Sudden life threatening medical situations, significant trauma, comas, shock, uncontrolled bleeding, respiratory distress, poisoning, drug overdose, and any situation where immediate medical relief or treatment is necessary.
How long is a driver expected to wait at the designated pick up location?
You should be ready fifteen (15) minutes before the agreed pick up time. The vehicle is considered on time if it arrives 15 minutes before or 15 minutes after the designated pick up time. The driver is required to wait up to 15 minutes from your pick up time to transport.
What happens if a trip is booked and the transportation provider is late picking me up?
In the event that a transportation provider is late, Modivcare maintains a staff trained to resolve late arrivals. This team is available 24/7. A dedicated phone line is available to inquire about the status of their ride. The line is called the "Where's My Ride" line and the phone number to call is 800-435-1034.
What happens if I don’t know what time my appointment will be over and no time is arranged in advance for the my return ride?
Once your appointment is finished, you will need to call "Where's My Ride" phone number and request transportation be sent to pick you up. The transportation provider will be dispatched and will have up to sixty (60) minutes to arrive for your return ride. Call 800-435-1034 for Ride Assist.
What if my appointment cancels?
If your appointment is canceled notify Modivcare as soon as possible (24 hour advance notice required if feasible). This will prevent unnecessary trips for local transportation companies trying to serve others that day. If you have three (3) no shows in a 90 day period, you risk being placed on mileage reimbursement only. Passengers who misuse or abuse the service or behave disruptively may be denied SoonerRide NET Services.
What levels of service are covered through Modivcare for NEMT program for SoonerCare in Oklahoma?
The level of service describes the type of service needed to transport a member. A member can travel by one of several levels of service based on their physical needs. See below:
- Mass Transit – Where available and suitable for the physical condition of the member. Modivcare will provide mass transit tickets or passes for riders traveling near a bus route.
- Ambulatory – This is a member who is able to walk on their own or with the assistance of a walker or cane and is able to be picked up and dropped off. This is a curb-to-curb transportation.
- Wheelchair – Available to members confined to a wheelchair that, due to either physical weakness or mental impairment, they must travel with their own wheelchair. Transportation with a wheelchair accessible vehicle will be provided. There will be no escort or attendant provided. If an escort is needed, please inform Modivcare at the time the reservation is called in that the member will have an escort with them. Wheelchairs are not provided by Modivcare or their providers.
- Stretcher – Available to members who cannot be transported in a wheelchair and who may be bedridden. The facility must arrange trips three business days in advance for a member's medical appointment. We do not arrange transport by stretcher if the member can go by wheelchair however does not have it available.
Can a facility ask for a preferred transportation provider?
Yes, if you have a transportation provider you prefer, please mention this when scheduling transportation. Modivcare will note the request on the trip and will do everything they can to honor your request, depending on availability of the transportation provider and/or if the preferred provider is a participant in our network. Even though the request will be documented, trip assignment will be based on routing criteria that includes provider compliance. Modivcare does not guarantee that a preferred provider will be assigned based on a request.